1. Company information
G Group AB (Pen Store)
Org. No: 556797-0073
VAT. No: SE556797007301
G Group AB
Phone: +46(8)51510250 (Sweden)
Orders on penstore.com, penstore.dk and penstore.se is shipped from Sweden with Postnord postal service, Postnord Logistics or DHL, depending on delivery address, weight and value.
Delivery time may vary due to shipping method, local customs etc. Occasionally lead time may be longer than expected due to circumstanses beyond Pen Stores control.
Make sure that you've entered the correct and full delivery address. Pen Store can not take any responsibility for late or lost orders due to incorrect address information.
Your order may be subject to local taxes and/or import duties, which are levied by your local customs authority. Please contact your local authorities if you have any questions regarding this.
We have a 14 day return policy. Returns need to be notified within this time. We will refund the value after approval of the products condition. The shipping expenses of the return is payed by the customer.
Card Payments (Visa and Mastercard) via DIBS Payment Services. DIBS system is encrypted and Pen Store does not have access to your card details. We do not charge any fees for card payments. However, your bank or card acquirer may. They also set the rate for your local currency.
We reserve the right for possible typos and pictures not showing exactly the look of the product. Also, how colors turns out can depend on your screen and it’s settings.
If you have any questions, please do not hesitate to contact us!